tag:status.enigma.com,2005:/historyEnigma Status - Incident History2024-03-28T15:47:30ZEnigmatag:status.enigma.com,2005:Incident/194745132023-12-18T22:35:58Z2023-12-18T22:35:58ZConsole search is down<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>22:28</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix.</p>tag:status.enigma.com,2005:Incident/193045512023-12-04T07:32:20Z2023-12-04T16:57:58ZKYB endpoint is experiencing infrastructure issues.<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>07:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating and will post an update as we know more.</p>tag:status.enigma.com,2005:Incident/190485092023-11-07T18:39:11Z2023-11-07T18:39:11ZBusiness location profile search is experiencing an outage.<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>18:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Investigating</strong> - Business location profile pages will not load.</p>tag:status.enigma.com,2005:Incident/186889702023-10-04T17:07:41Z2023-10-04T17:07:41ZBusiness profiles on Console search are unavailable<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Investigating</strong> - The issue is being investigated.</p>tag:status.enigma.com,2005:Incident/182347932023-08-23T16:58:20Z2023-08-23T16:58:20ZInfrastructure issue with registrations match endpoint<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Investigating</strong> - Certain types of queries to the match API are returning server errors. This should only affect users using business_entity_type = registrations.</p>tag:status.enigma.com,2005:Incident/180857402023-08-08T15:09:12Z2023-08-08T15:09:12ZInfrastructure issue<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Update</strong> - The issue has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Update</strong> - Match API is down due to an infrastructure issue. Console search and Quickstart are also affected. Lookup endpoint is operational.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Update</strong> - Match API is down due to an infrastructure issue. Console search and Quickstart are also affected. Lookup endpoint is operational.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:34</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.enigma.com,2005:Incident/179689992023-07-27T00:05:26Z2023-07-27T00:05:26ZUpdate one of the endpoints to support multi-region configuration<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.enigma.com,2005:Incident/179162842023-07-20T22:30:29Z2023-07-20T22:30:29ZUpdate underlying resources to support multi-region configuration<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.enigma.com,2005:Incident/175628532023-06-13T20:57:42Z2023-06-13T20:57:42ZInfrastructure issue<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:56</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.enigma.com,2005:Incident/87861992021-12-08T02:38:55Z2021-12-08T02:38:55ZIncreased error rate on requests to businesses API<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>02:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>02:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue which is related to AWS service disruption</p>tag:status.enigma.com,2005:Incident/64157662021-02-27T22:35:42Z2021-02-27T22:35:42ZSearch and Id Endpoints are unavailable<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Resolved</strong> - Full service has been restored</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.enigma.com,2005:Incident/56897972020-11-25T14:30:00Z2020-11-30T17:13:59ZBusiness API Reduced Performance and 5xx Responses<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - Between 9:40-10:35am, a partial outage of our Cloud hosting provider, Amazon Web Services, resulted in reduced performance and intermittent API call failures across both the Match and ID endpoints. Once Amazon Web Service engineers resolved this issue, both API endpoints returned to their normal performance levels.</p>